Frequently Asked Questions
|Size - Opened: 24" W x 35" H x 27" D||User Weight / Seat Capacity: 300 lbs|
|Size - Folded: 24" W x 35" H x 13" D||Handle Height Adjustment: 31" - 38"|
|Wheel Size: 7.5"||User Height Range: Approx. 4'3" - 6'4"|
|Product Weight: 19.8 lbs||Seat Height: 19.75" (fixed)|
|Seat Dimensions: 20" W x 7.5" D||Storage Compartment: 19.73" W x 7.4" D x 9.36" H|
|Size - Opened: 24" W x 35" H x 27" D|
|User Weight / Seat Capacity: 300 lbs|
|Size - Folded: 24" W x 35" H x 13" D|
|Handle Height Adjustment: 31" - 38"|
|Wheel Size: 7.5"|
|User Height Range: Approx. 4'3" - 6'4"|
|Product Weight: 19.8 lbs|
|Seat Height: 19.75" (fixed)|
|Seat Dimensions: 20" W x 7.5" D|
|Storage Compartment: 19.73" W x 7.4" D x 9.36" H|
How does the Payment Plan work?
The amount of your monthly payment is simply charged to the credit or debit card you provided on a monthly basis. The first payment is charged the day you place your order. No additional interest rate or fee is charged for using the payment plan beyond your existing credit or debit card terms.
Is the Tour covered by Medicare?
While the Tour meets or exceeds all requirements for a rolling walker, the Tour is not coded for Medicare. Because of its unique upright walking health benefits, however, many of our customers still get up to 100% of their new Motivo Tour covered by their private insurance. Please check with your specific provider.
Why is it not covered by Medicare?
You may not be aware, but the Medicare program has been restructured drastically over the past several years and products such as walkers have had their Medicare coverage greatly reduced or eliminated entirely. Because of its unique upright walking health benefits, however, many of our customers still get up to 100% of their new Motivo Tour covered by their private insurance. Please check with your specific provider.
Is the Tour covered by private insurance?
The Tour does meet all the requirements of a rolling walker with a seat so it may be covered by private insurance and/or Health Savings and Flexible Spending type accounts. Because of its unique upright walking health benefits, however, many of our customers still get up to 100% of their new Motivo Tour covered by their private insurance. Please check with your specific provider.
What is the value over a standard rollator?
The Tour's unique user-centered design is the result of 3 years of R&D and covered by 12 patents. Unique features and benefits including a stow-away seat to facilitate upright walking and reduction in back and neck pressure by up to 60%, along with a flip-out tray, dual cup holders, and large integrated private storage that is conveniently located and does not have to be emptied or removed when folding up for transport.
And with its modern design and choice of contemporary colors and finishes, it doesn't look like a medical device. Plus, the Tour is the only leading rolling walker Made in the USA.
It looks bulky, or bigger than my current rollator/walker, is it?
While the Tour may look larger than traditional walkers, the Tour's dimensions are actually the same and, in some cases, even smaller. The molded panel design allows for the seat to stow out of the way and the user to walk inside it rather than behind, which makes the Tour much more maneuverable than traditional rolling walkers with a fixed seat.
Does it weigh more than my current rollator/walker?
Current rollators vary between 15 – 25 lbs. depending on construction and size. Add-on trays, cupholders, and cane holders can add an additional 2-5lbs, all of which are already integrated into the Tour.
Does it fold for transport?
Yes. The Tour side panels easily fold in, making it compact and easy to transport. The Tour is also self-standing and can still roll when folded, to further aid in transport and storage.
Is it a substitute for a wheelchair, powered mobility scooter, or transfer chair?
The Motivo Tour is a 4-wheeled rolling walker and is NOT a substitute for a wheelchair, powered mobility scooter, transfer chair or similar mobility device. Always consult with your healthcare professional as to whether a 4-wheeled rolling walker is right for you.
Is the seat height adjustable?
No. The padded seat is 19.75” from the ground when deployed from its stow-away position.
Will it fit in my car?
The Tour was designed to fold compactly and fit easily in most backseats and trunks. (consult specs above)
Does it have a seat?
Yes. The Tour has a stow-away seat that easily slides into the side compartment when not in use and allows for upright walking inside the Tour.
What type of brakes does it have?
The Tour has similar brakes as to what you would find on most rollators/walkers, which is a loop style brake which require minimal effort to squeeze and slow the walker down.
Does it have a parking brake?
Yes, to engage the parking brake you simply push the brake lever down.
Can the handlebar height be adjusted?
Yes, the handlebars are adjustable with simple hand knobs, to accommodate people from approx. 4'3” to 6'4”.
Does the Tour hold an oxygen tank?
The Tours storage compartment is large enough to accommodate a small oxygen tank or concentrator. Measuring at 19.73” W x 7.40” D x 9.36” H it can typically accommodate tanks sizes M2 – M9 depending on the size of the regulator.
Where can I see the Tour in person?
Currently the Tour is only available via direct order. Please check in the coming months at our website as we work to add HME retailers throughout the US where you can see the Tour in person.
What is the difference between the three model lines (Classic, Designer Premier)?
All 3 Tour lines function identically and have the same features. The difference is in the color and finish.
What is the difference between the Motivo Tour and the Up Walker?
Compared to the Upwalker, the Motivo Tour is a much more modern design, up to 6lbs lighter, small enough to be able to fit through a standard doorway and can be used easily in the home, includes a flip out tray with 2 cupholders, a private storage compartment, and comes in 9 different colors and finishes. It is also hand made right here in Milwaukee, WI vs. produced overseas.
Where is the Tour manufactured and who actually builds it?
Each Motivo Tour is hand made to order in our own custom factory located in New Berlin, Wisconsin.
What is the Motivo Tour made of?
Cheese, of course, we're from Wisconsin! Actually, the entire Tour is made of a proprietary lightweight carbon composite material inspired by the aerospace and auto racing industry that is both tough and lightweight. If it was cheese, however, it definitely would be cheddar.
When can I expect my Tour to arrive?
As all Tours are hand made to order, shipping is typically within 2-3 weeks of order placement. All shipments are delivered via FedEx ground, with a shipment notification and tracking number provided via email once your Tour is on its way.
What is the return policy / 30-day Trial?
Motivo offers a 30-day trial return policy. You must call our customer service number for a return authorization. The Tour must come back in the original packaging and in like-new condition.
What is the warranty?
The Motivo Tour comes with a category leading limited lifetime warranty that covers defects in the materials and workmanship for the lifetime of the original consumer, less typical wear and tear items like handle grips, seat cushions, brake cables, etc. that carry a 1 year warranty. Full warranty details are included in the User Manual, on our website, or by giving us a call.
Where else can I buy the Tour?
Currently the Motivo Tour is only available through us or at our on line store www.buymotivo.com We are not available at retail on amazon or any other website.